Returns & Exchanges

We want you to love what you buy from Netima Online. If something isn’t right, you can exchange it within 7 days of delivery.

What you can exchange

• Items returned within 7 days of the day you received them
• Unworn, unwashed and undamaged, with all original tags attached
• In the original packaging, with any belts, straps or accessories that came with it

Items marked as final sale cannot be exchanged or returned.

How to start an exchange

• Message us on WhatsApp on 0803 334 9015 or 0907 931 4980, or email admin@netimaonline.com, within 7 days of delivery.
• Send your order number, the item you want to exchange, and what you would like instead (a different size, colour or item).
• We will confirm the exchange and arrange how the item gets back to us.

Exchanges and store credit

You can swap your item for another size, another colour, or a different product. If the new item costs more, you pay the difference. If it costs less, or you would rather choose later, we will give you store credit for the difference.

Faulty or wrong items

If your item arrives damaged, faulty, or is not what you ordered, tell us within 7 days with photos. We will replace it or refund you in full, including the delivery fee, and we will cover the cost of sending it back.

Delivery costs for exchanges

For change-of-mind exchanges, such as a different size or colour, the customer pays the delivery cost of returning the item and of sending the new one.

Refunds

Refunds are given for faulty or wrong items. Once we receive and check the item, we refund to your original payment method or by bank transfer.